FREQUENTLY ASKED QUESTIONS
ORDER ON INVITADISIMA
How to order?
It's as easy as it gets. Just choose the article you like on our website and add it to your cart. If you don't have and INVITADISIMA account, don't worry you will be able to create one before finalizing your purchase or end it as guest without registering. Once you have filled in all the payments details as well as the delivery adress, your order will be finalized. Once the order has been properly registered you will receive a mail of confirmation.
Can i order over the phone?
Unfortunatly for the moment we don't offer this service, but if you have doubts about the proceedings or the the size and colors of the products, please feel free to contact us at firstname.lastname@example.org and we will try to contact you back as soon as possible.
• Credit & Debit card or paypal
Aceptamos pagos a través de tarjetas de débito o crédito y a través de PayPal.
• Payment in several instances
Throush the payment platform SeQura you can fragment your payment through 3, 6, 12 months. Without interests and , TIN0% or hidden costs, only one monthly debit. The only thing u need is your ID, Mobile and credit card, no red tape and instantaneous. In the moment of the purchase, one first debit will be realised, then you will be debited of the amount devined over the monthly period you have chosen. You can modify the payment plan, and pay the totality of the amount whenever you want to. You will be informed at any moment through mail or SMS.
• Receive first pay after
Benefit from a 7 days period from the date of your purchase. SeQura will send you a mail when your order is confirmed and will give you all the information, including the limit date to proceed with your payment.
• Bank Transfer
You can pay by transfer, if you selected this payment method. You will then be given a 12h payment window after your order is confirmed.
Will i receive a confirmation about my order?
Once we have confirmed your order you will receive a confirmation mail tp the mail you have given us, including your order number and a summary of your pruchases.
Can i add a product to my order once it is done?
Unfortunatly no, you will have to make a second order but if you wish for us to ship it all together, please contact us at email@example.com we will be pleased to do it for you.
Can i change the size and color of the products, once i made the order?
If the order has not been shipped yet, you can write a mail at firstname.lastname@example.org or via our live chat during the working hours. We will proceed to make the changes. You must consider that once the change made, the previous bill will not be valid. If you want a new bill to be emitted, you must ask for it when asking about the modification.
How long does it take for my order to be processed?
In general if you order before midday, your order can be processed the very same day. If you realise it in the end of the day your order will be processed the very next day. In the case of friday, your orders will be processed on monday if they are done in the second part of the day.,We will always make the best we can to insure thay get to you as soon as possible. Your order will be delivered on the date indicated in the confimation mail. If no date is indicated then it will be shipped within a reasonable time after the reception of the mail.
What does made to order mean?
MADE TO ORDER means that the product is not manufactured. It is made exclusively for you once you have placed your order.
You have up to one hour to cancel the order. Once the order is processed you will not be able to cancel it.
The processing time is between 7 working days and three months depending on the atelier or workshop and the complexity of the model to be manufactured. This processing time is specified in the product data sheets. If you have any questions regarding these, please contact us.
• CAN I RETURN A PRODUCT MADE TO ORDER? The manufacture of these products is made for the customer, so it is a non-returnable and non-refundable product.
• CAN I MAKE ALTERATIONS TO A MADE TO ORDER PRODUCT? Many of our made-to-order or made-to-measure products can be altered: size, add or remove neckline, add or remove tails, add or remove sleeves... Please contact us so that we can advise you.
What is the difference between a CUSTOM MADE and a MADE TO ORDER product?
A CUSTOM-MADE product is a product that does not use a pattern to be made. We make it with the measurements provided by the customer. This product has a longer processing time than a product made to order, due to the fact that the manufacturing time is longer as it does not use a pattern.
A product MADE-TO-ORDER, is a product that is manufactured for the customer, we do not have it in stock, it can be manufactured in one of the standard sizes that we offer or also made to measure.
In both cases they are products that do not accept returns as they are manufactured for the customer.
PROBLEMS WITH THE ORDER
How do i know what my size is?
Each brand has their own cut. If you doubt about a size or a fit please contact us at email@example.com and we will contact you as soon as possible.
You confirmed my order but i received a mail saying that some articles are no longer in stock, what should i do??
Unfortunately, our website didn't show the lack of stock at the moment of the purchase, . For the moment this hasn't happed , for we have an excquisite control of our stocks, however if this were to happen , please contact us at firstname.lastname@example.org.
I can't find the article i was looking for , can you help me?
If an article doesn't have the size and color, you want please contact us at email@example.com we will try to find it.
Can i purchase some articles that are not in stock?
You can only purchase online what is available in stock, however we actualize our stocks on a regular basis, so we recommand you check again within the next two days.
How can i cancel my order?
If you wish to cancel before the shipment is sent, please contact us as soon as possible. If the products have been sent, you must send back the articles to our stocks, within the delays specified in our return policy.
How much does the shipping cost?
It depends on your location. We send for free your order in Spain and in the peninsula. If you are not within this zone you will find information about the shipping costs to all zones at the end of the payment process. If you are away from Spain and you want to buy through our platform please contact us and we will make all the efforts to make it possible.
How long will it take for my order to arrive?
For the peninsula, between 1 and 5 days from the reception of the confirmation mail. Depending on where you live or where you had the order shipped.. If you live in the canary isles or the baleares, you order will arrive between 5 and 12 days after reception of the confirmation mail.
Do you offer 24H deleveries?
We offer 24/48H shipping through Spain and the peninsula, but it comes at a price. We also offer express shipping within 2 or 3 days, in order to acces thoses shipment modalities you will need to make your order before 14h00
This service is only available for brands that have stocks in Spain, please before answering, consult chat or mail.
Can you send the package to a different address than the one on the invoice?
Yes, we offer this alternative when you are entering the delivery address of your guest dress or your formal outfit.
Do you ship to mail boxes?
Since we use a shipping company, we can't offer this option.
Do I have to pay extra costs if the shipment is out of the E.U.?
Sadly we don't have knowledge, nore control over the taxes and extras fees that foreign countries apply. In this case you would have to cover all the extras costs demanded by the country you want to send the order to.
I forgot my password, how do i get it back?
If you forgot your password, you will have to follow these steps: Click on "I forgot my password" you will then be asked for an e mail adress to which we will send a mail containing the recovery procedure.
How can i subscribe to INVITADISIMA?
You can send us a mail at firstname.lastname@example.org or do it directly through our website.Our newsletter offers information on new produts, exclusive offers, showrooms and much more.
How can i use a promotional code?
Simply introduce it in the corresponding space at the moment of checking out. The amount will be discounted from the full price of your order.
How can i inform myself on the fabrics the patron or the cut?
Each of our products have a detailed file filled with information on the materials, the style,sizes, origin and quality of textiles. If you would like specification on a precise product or detail, please contact us at email@example.com or through our chat on our webpage.
Do you offer student discount?
Sadly we do not offer, this service for the moment.
How can i contact INVITADISIMA?
In case of any doubt please contact us at firstname.lastname@example.org through our chat on our web. As and alternative you can also contact us through social media during working hours 9.00 a 17.00 de lunes a viernes. We will try to contact you as soon as possible.
I would like to sell my products on INVITADISIMA?
If your are interested to sell your designs on INVITADISIMA please send a mail to email@example.com with the subject: VENDER INVITADISIMA.
I would like to work at INVITADISIMA.
Please send us a mail at firstname.lastname@example.org with the subject: WORK AT INVITADISIMA.